Returns & Exchanges

At Just Cozy, we want you to feel as comfortable as possible in our apparel, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your purchase isn't the perfect fit, we are here to help you find your new favorite cozy essential.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unwashed condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.