Frequently Asked Questions
Everything you need to know about your cozy shopping experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since our fabrics range from high-stretch leggings to oversized knits, we recommend checking your measurements against our chart to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
When will my order arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a confirmation email with a tracking link to monitor its progress.
How should I care for my Just Cozy garments?
To maintain the softness and longevity of our apparel, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or high heat in the dryer.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.